Frequently Asked Questions
Find answers to common questions about our products and services.
What makes Eternal Elixir's supplements different from others?
Our supplements are formulated with premium, bioavailable ingredients backed by scientific research. Each product is lab verified for purity and potency, manufactured in GMP-certified facilities, and contains no artificial fillers or preservatives.
How long does shipping take in Australia?
We offer free shipping on orders over $100. Orders under $100 have a $10 standard shipping fee. Standard shipping typically takes 3-7 business days depending on your location. Metro areas usually receive orders within 3-5 business days, while regional areas may take 5-7 business days. Express shipping ($13) is available at checkout.
Do you ship internationally?
Yes, we ship internationally to select countries. International shipping costs and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes in the destination country. Contact us for specific international shipping rates and estimated delivery times.
Do you offer a money-back guarantee?
Yes! We stand behind our products with a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us within 30 days for a full refund.
Are the products of Eternal Elixir safe?
All our products are manufactured in GMP-certified facilities and undergo rigorous lab verification. However, we recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you’re pregnant, nursing, or taking medications.
How should I store Eternal Elixir supplements?
Store supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed and out of reach of children. Do not refrigerate unless specifically instructed. Australian climate conditions make proper storage especially important.
Can I take multiple supplements together?
Many of our supplements can be safely combined, but we recommend consulting with a healthcare professional to create a personalized supplement regimen based on your specific health goals and needs.
What is your return policy?
We accept returns within 30 days of purchase. Products must be in their original packaging. Contact our customer service team to initiate a return. Return shipping costs within Australia are the customer’s responsibility unless the product is defective.
Are your products vegan/vegetarian?
Most of our supplements are suitable for vegetarians, and many are vegan. Please check individual product pages for specific dietary information. Note that our Tallow Balm is not vegan as it contains grass-fed beef tallow.
How long will one bottle of Eternal Elixir Supplements usually last?
Most of our supplements provide a 45-90 day supply based on recommended dosage. We take pride in offering more than the industry standard of 60 capsules per bottle, giving you better value for your investment. Specific serving information is available on each product page.
Do you have a physical store in Australia?
We currently operate online only, which allows us to keep costs down and pass the savings on to you. Our products are shipped directly from our Australian warehouse to ensure fast delivery and freshness.
Still have questions?
Can’t find what you’re looking for? Our customer support team is here to help.